Frequently Asked Questions:

Please note this page is still under development, so more information will continually be posted.  If you have questions that are not listed here, please feel free to contact us at any time!
  1. Why do I need to sign in to register for a class?  How do I sign in?
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1.  All users must create a user profile to gain access for registration on this site.  To sign in, click on the Sign In link in the menu on the left.

If you have never signed in before, you need to create a new student profile, which will provide you with your own personal, password-protected account.

You will then be able to register for classes online and track your course selections at any time by simply signing in.

Please choose a login that you will remember easily.  You will receive confirmation of your profile creation via email.

 

2.  Our refund policies vary depending upon the type of program you are attending.  Below are our standard refund policies.  Please contact us with specific questions. 

 

 Refund policy for State Fire School:  If you cancel registration 21 days prior to the first day of the course, a $20 processing fee will be withheld from your full refund. You will receive no refund if you cancel your registration less than 30 days prior to the first day of the course.   

Substitutions may be made without penalty if prerequisite requirements are met.

Refund policy for Conferences & Professional Development:  If you cancel registration 5 days prior to the conference, your fee will be refunded in full. If you cancel less than 5 days prior to the conference, you will receive a 50% refund. There will be no refunds for cancellations made on the day of the conference or later. You are encouraged to send a substitute if your plans change on short notice

3.  When you have signed in and found a class you would like to take, click on the Add to Cart button on the class screen.  Follow the prompts to complete your registration and make your payment on our secure site using your credit card.  An email confirmation will be sent confirming your registration within 24 hours.